Refund policy
我們有14天的退貨政策,這意味著您在收到商品後的14天內可以申請退貨。
要符合退貨條件,您的商品必須保持與收到時相同的狀態,未經穿戴或使用,附有標籤,並保持原包裝。您還需要提供收據或購買證明。
如需發起退貨,您可以聯繫我們:info@smartonemall.com。請注意,退貨必須寄送到我們位於英國倫敦的地址。
退貨運費由客戶承擔。您隨時可以就退貨問題聯繫我們:info@smartonemall.com。
損壞和問題
請在收貨時檢查您的訂單,如果商品有缺陷、損壞或您收到了錯誤的商品,請立即聯繫我們,以便我們評估問題並作出補救。
例外/不可退貨的商品
某些類型的商品無法退貨,如易腐商品(如食品、鮮花或植物)、定制產品(如特殊訂單或個性化商品)以及個人護理商品(如美妝產品)。我們也不接受危險材料、易燃液體或氣體的退貨。如果您對特定商品有任何疑問或顧慮,請與我們聯繫。
很遺憾,我們無法接受對促銷商品或禮品卡的退貨。
換貨
確保您得到想要的商品最快的方法是先退回您手上的商品,一旦退貨獲批,再單獨購買新商品。
歐盟14天冷靜期
儘管上述情況,如果商品運送到歐盟,您有權在14天內以任何理由取消或退回您的訂單,無需解釋。如上所述,您的商品必須保持與收到時相同的狀態,未經穿戴或使用,附有標籤,並保持原包裝。您還需要提供收據或購買證明。
退款
我們會在收到並檢查您的退貨後通知您,並告知您退款是否獲批。如果獲批,您將在10個工作日內通過原支付方式自動獲得退款。請記住,您的銀行或信用卡公司處理和記錄退款也需要一些時間。
如果自我們批准您的退貨已超過15個工作日,請聯繫我們info@smartonemall.com.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@smartonemall.com Please note that returns will need to be sent to our address in London, UK.
Return shipping fee is paid by customer. You can always contact us for any return question at info@smartonemall.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@smartonemall.com .